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We recently updated the following

Data, Research,  Reports, Discussion Slides, Proceedings, Interviews and Opinions

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Interview: "The fintech ecosystem in London is collaborative and powerful”
Date: Mar 28, 2016   |   Author: Foo Boon Ping | Interviews
Adizah Tejani, head of ecosystem development at Level39, discusses the role of the technology accelerator in the growth of fintech start-ups, which, like banks, have aspirations to become global.
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Kotak Mahindra Bank improves customer experience through automated call back
Date: Mar 22, 2016   |   Author: Research | Research Note
In 2012, Kotak Mahindra Bank implemented a "courtesy call back" feature in its contact centres. The technological innovation gave customers faster service, and call abandonment rates dropped significantly. Savings in call charges were also realised.
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Interview: “Mentoring start-ups allows us to think customer centricity and think differently”
Date: Mar 21, 2016   |   Author: Foo Boon Ping | Interviews
Neal Cross, the chief innovation officer of DBS Bank discusses how the bank’s accelerator for start-ups has transformed its culture.
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Half successful and half failed: The $1 billion cyber hacking attempt on Bangladesh Bank
Date: Mar 15, 2016   |   Author: Editorial | News Analysis
An anti-money laundering law that did not cover casinos. A weekend and a holiday in the targeted banks in at least three countries. A Swift system that worked. And human slip-ups that rang alarm bells but also consummated the biggest documented cyber heist and money laundering in the Philippines.
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Democratisation of banking services puts focus on relationships over products
Date: Feb 17, 2016   |   Author: Farrah Brake | Research Note
Banks face high costs of maintaining extensive branch networks while having their market share eroded by the ever-growing presence of payments solutions companies and mobile operators providing low-cost alternatives.