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We recently updated the following

Data, Research,  Reports, Discussion Slides, Proceedings, Interviews and Opinions

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Retail payment trends in Asia Pacific
Date: Feb 03, 2016   |   Author: Wendy Weng | Research Note
New payment options in the market are creating new opportunities, making competition fiercer, and reducing the use of cash and cheques.
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Retail banking in the United Arab Emirates: Evolving and already competitive
Date: Feb 03, 2016   |   Author: Shenming Wang | Research Note
In the United Arab Emirates, banks have become more competitive in retaining their customers as a result of new regulations, while the rest are developing their individual strengths gained from their own customer experiences. The experiences of National Bank of Abu Dhabi and Abu Dhabi Commercial Bank illustrate how banks have adapted their strategies to new developments in the banking sector.
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Maybank, Malaysia: In search of efficiency
Date: Dec 21, 2015   |   Author: Clement Hu | Case Study
In an atmosphere of intense competition, sputtering economy, and ambitious regional expansion, Maybank is banking on a strategy to improve efficiency across the organisation.
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Striving for enhanced customer service and customer satisfaction
Date: Dec 18, 2015   |   Author: Farrah Brake | Co-published
Bank Muscat’s new phone banking platform with enhanced functionalities and customer recognition has brought about better customer service and satisfaction. The project won the award for “Best Self Service Banking Project in the Middle East” in The Asian Banker Technology Implementation Awards 2015.
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From building digital capabilities to digital transformation
Date: Aug 30, 2015   |   Author: Research | Research Note
Banks are integrating new technologies into their core businesses to improve their digital banking presence and speed-to-deliver