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We recently updated the following

Data, Research,  Reports, Discussion Slides, Proceedings, Interviews and Opinions

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Striving for enhanced customer service and customer satisfaction
Date: Dec 18, 2015   |   Author: Farrah Brake | Co-published
Bank Muscat’s new phone banking platform with enhanced functionalities and customer recognition has brought about better customer service and satisfaction. The project won the award for “Best Self Service Banking Project in the Middle East” in The Asian Banker Technology Implementation Awards 2015.
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From building digital capabilities to digital transformation
Date: Aug 30, 2015   |   Author: Research | Research Note
Banks are integrating new technologies into their core businesses to improve their digital banking presence and speed-to-deliver
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China upgrades payments infrastructure to support growth in retail consumption
Date: May 19, 2015   |   Author: Research | Research Note
The People's Bank of China has established an integrated system to connect banks, merchants, and retailers to facilitate increased transactions, which grew 74.5% to $913.5 trillion in 2015. With growing consumer spending, financial institutions in China have to step up to meet the needs of retail clients.
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QR code payment system, a game changer?
Date: Oct 13, 2014   |   Author: Richard Hartung | Research Note
Globally, banks and non-banks are testing whether QR codes to merchants and consumers can provide a simple solution for payments.
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Singapore – Finance as a lack of the imagination
Date: Mar 17, 2014   |   Author: Emmanuel Daniel | Opinion
Emmanuel Daniel, founder of The Asian Banker, in a rather straightforward speech to the heads of technology of banks in Singapore outlined why the fintech phenomenon in Singapore is not in any danger of any breakthrough that is innovative or transformational and why Singapore banks cannot afford to be concerned more with themselves than with their customers.