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Striving for enhanced customer service and customer satisfaction
Bank Muscat’s new phone banking platform with enhanced functionalities and customer recognition has brought about better customer service and satisfaction. The project won the award for “Best Self Service Banking Project in the Middle East” in The Asian Banker Technology Implementation Awards 2015.
Singapore – Finance as a lack of the imagination
Emmanuel Daniel, founder of The Asian Banker, in a rather straightforward speech to the heads of technology of banks in Singapore outlined why the fintech phenomenon in Singapore is not in any danger of any breakthrough that is innovative or transformational and why Singapore banks cannot afford to be concerned more with themselves than with their customers.
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