Our researches and analysis on Co-published
CIMB tests acceptance of chatbots in Malaysia
Inspired by social media and messaging platforms, CIMB Bank launched a chat-based virtual assistant targeted to facilitate a conversation-based and personalised banking experience through an app.
video: Promoting an omni-channel experience
Cisco believes that the right digital strategy will pave way for a convenient, personalised and secure experience for banking customers through an omni-channel experience.
Striving for enhanced customer service and customer satisfaction
Bank Muscat’s new phone banking platform with enhanced functionalities and customer recognition has brought about better customer service and satisfaction. The project won the award for “Best Self Service Banking Project in the Middle East” in The Asian Banker Technology Implementation Awards 2015.