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Our researches and analysis on Research Note

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Asia Pacific banks remain unfazed by asset quality pressure
Date: Oct 20, 2017   |   Author: Wendy Weng | Research Note
Retail asset quality pressure will persist in the Asia Pacific region, due to slower economic growth and worse employment situations. However, the downside risk to banks’ retail asset quality will remain manageable, as regulators and banks continue their efforts to better manage credit risk.
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Are Thai banks prepared for the next phase in digital competition?
Date: Oct 13, 2017   |   Author: Chris Kapfer | Research Note
The last four years have been considered the worst for Thai banks in retail banking. Despite a meagre income and loan growth, banks have been working hard to improve operating efficiencies, re-balance portfolios, and build digital platforms to support the country’s next phase in e-payments, internet financing and micro lending.
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Incentives collide for China’s Belt and Road
Date: Oct 06, 2017   |   Author: Tanya Angerer | Research Note
President Xi Jinping’s pet project – “The Belt and Road Initiative” – aims to link Asia, Europe and Africa by rewriting global trade routes. With such a big project, China’s accompanying motivations are also enormous. Be it on an economic, political or strategic-level, the project is sold almost as a catch-all solution.
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Chatbots must become "smarter" for banks
Date: Sep 07, 2017   |   Author: Richard Hartung | Research Note
Banks are looking at "smarter" chatbots to deliver better customer experience, while also bringing down expenses and improving efficiency.
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Bots deliver better customer experience
Date: Sep 07, 2017   |   Author: Richard Hartung | Research Note
As retail banks look at how to deliver an even better customer experience, while also bringing down expenses and improving efficiency, chatbots are becoming an increasingly popular option for adding high value at a low cost.
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Vietnamese banks are playing a risky game
Date: Aug 28, 2017   |   Author: Shenming Wang and Chris Kapfer | Research Note
Economies of scale, profitability, and developing a comprehensive service proposition remain major challenges in Vietnam’s growing retail banking industry. A long-term sustainable future will depend on how banks execute a right risk-reward balance
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Fintech gives Hong Kong banks a head start in race to innovate retail banking
Date: Aug 19, 2017   |   Author: Shenming Wang | Research Note
Retail banks in Hong Kong are capitalising on fintech to innovate their product palate and to reach out to new customers through dedicated digital channels.
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How digitisation powers DBS to profitability
Date: Aug 10, 2017   |   Author: Richard Hartung | Research Note
While much of the focus for quarterly results at DBS was on profits and non-performing loans, the impact of digitisation on expense reduction was striking and the bank’s plans for the next ten years pave the path towards even greater efficiency.