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Data, Research Notes, Reports, Discussion Slides, Proceedings Reports and Comments

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Enabling seamless customer experience through digital transformation of channels
Date: Oct 04, 2016   |   Author: Neeti Aggarwal | Co-published
Shashank Luthra, director of digital transformation, and James Cronk, director of financial services of Cisco, discuss how banks can evolve their customer service with digital enablement to create a seamless omni-channel experience.
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Bank of Ayudhya improves customer experience through branch automation
Date: Sep 19, 2016   |   Author: Gaurav Malik | Case Study
Bank of Ayudhya recently embarked on a multi-year strategic business transformation initiative, including a branch improvement project, which aims to simplify processes and reduce system errors.
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Maybank, Malaysia: In search of efficiency
Date: Dec 21, 2015   |   Author: Clement Hu | Case Study
In an atmosphere of intense competition, sputtering economy, and ambitious regional expansion, Maybank is banking on a strategy to improve efficiency across the organisation.
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"Cumbersome paper work in bank lending has seen many consumers turn to online alternatives"
Date: Jul 23, 2015   |   Author: Jungkiu Choi | Opinion
Jungkiu Choi, former group head of strategy and business development at Standard Chartered Bank, feels that banks face a growing threat from FinTech start-ups.