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Data, Research Notes, Reports, Discussion Slides, Proceedings Reports and Comments

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Banks must stop living in the past
Date: Sep 29, 2017   |   Author: Neeti Aggarwal | Proceedings Report
Disruption and disintermediation from new market players are forcing banks to realise the urgency of rethinking futuristic strategic models and redesigning processes towards frictionless customer journey.
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Enabling seamless customer experience through digital transformation of channels
Date: Oct 04, 2016   |   Author: Neeti Aggarwal | Co-published
Shashank Luthra, director of digital transformation, and James Cronk, director of financial services of Cisco, discuss how banks can evolve their customer service with digital enablement to create a seamless omni-channel experience.
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Bank of Ayudhya improves customer experience through branch automation
Date: Sep 19, 2016   |   Author: Gaurav Malik | Case Study
Bank of Ayudhya recently embarked on a multi-year strategic business transformation initiative, including a branch improvement project, which aims to simplify processes and reduce system errors.
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Maybank, Malaysia: In search of efficiency
Date: Dec 21, 2015   |   Author: Clement Hu | Case Study
In an atmosphere of intense competition, sputtering economy, and ambitious regional expansion, Maybank is banking on a strategy to improve efficiency across the organisation.