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Data, Research Notes, Reports, Discussion Slides, Proceedings Reports and Comments

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An unrelenting lack of normality
Date: Oct 17, 2017   |   Author: Wendy Weng | AB500
The annual Asian Banker 500 largest banks ranking does not only measure and track the numerical changes in asset size but also the fundamental transformation of these institutions as they confront an unprecedented level of disruption on various fronts; regulation, technology, competition and customer.
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CIMB tests acceptance of chatbots in Malaysia
Date: Oct 16, 2017   |   Author: Neeti Aggarwal and Janine Marie Crisanto | Co-published
Inspired by social media and messaging platforms, CIMB Bank launched a chat-based virtual assistant targeted to facilitate a conversation-based and personalised banking experience through an app.
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Are Thai banks prepared for the next phase in digital competition?
Date: Oct 12, 2017   |   Author: Christian Kapfer | Research Note
The last four years have been considered the worst for Thai banks in retail banking. Despite a meagre income and loan growth, banks have been working hard to improve operating efficiencies, re-balance portfolios, and build digital platforms to support the country’s next phase in e-payments, internet financing and micro lending.
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BankBazaar’s Kalra: “Marketplaces are moving deeper into the value chain”
Date: Oct 04, 2017   |   Author: Neeti Aggarwal | Interviews
Recently appointed chief executive officer of BankBazaar International, Vipin Kalra, shares his views on emerging trends, changing operating models in the financial services industry, and key challenges, as he drives the international expansion of the online marketplace company.