- The bank has implemented a new workflow solution at branches capable of processing 200 services as a single unified process
- The project improved efficiency, reduced errors and cut processing time by 25%
- Automated tracking of service requests and customer communication improved experience and reduced manpower requirement
Dubai March 21st 2019–National Bank of Ras Al-Khaimah (RakBank) and Newgen Software Technologies was awarded the Best Branch Digitisation Initiative, Application or Programme in the Middle Eastat The Asian Financial technology InnovationMiddle East and Africa Awards Programme 2019. The awards ceremony was held in conjunction with The Excellence in Retail Financial Services Convention 2019at Conrad Dubai, U.A.E on March 21st 2019.
The bank has implemented a new workflow solution at branches capable of processing 200 services as single unified process
RakBankhas implemented a workflow solution provided by Newgen Software Technologies at its branches that enabled the processing of 200 services as single unified process. The solution facilitated automated identification of service request based on barcoded application forms, mandatory documents required and specific fields to be captured for every service request.It also enabled Emirates ID and Signature verification, automated deliverable tracking and sends email and SMS to customers when required. The bank added OmniScan and OmniFlow system from Business Process Management suite of products by Newgen.
The project improved efficiency, reduced errors and cut processing time by 25%
Prior to this implementation the bank had challenges in end to end tracking and closure of these ser...
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- The bank has implemented a new workflow solution at branches capable of processing 200 services as a single unified process
- The project improved efficiency, reduced errors and cut processing time by 25%
- Automated tracking of service requests and customer communication improved experience and reduced manpower requirement
Dubai March 21st 2019–National Bank of Ras Al-Khaimah (RakBank) and Newgen Software Technologies was awarded the Best Branch Digitisation Initiative, Application or Programme in the Middle Eastat The Asian Financial technology InnovationMiddle East and Africa Awards Programme 2019. The awards ceremony was held in conjunction with The Excellence in Retail Financial Services Convention 2019at Conrad Dubai, U.A.E on March 21st 2019.
The bank has implemented a new workflow solution at branches capable of processing 200 services as single unified process
RakBankhas implemented a workflow solution provided by Newgen Software Technologies at its branches that enabled the processing of 200 services as single unified process. The solution facilitated automated identification of service request based on barcoded application forms, mandatory documents required and specific fields to be captured for every service request.It also enabled Emirates ID and Signature verification, automated deliverable tracking and sends email and SMS to customers when required. The bank added OmniScan and OmniFlow system from Business Process Management suite of products by Newgen.
The project improved efficiency, reduced errors and cut processing time by 25%
Prior to this implementation the bank had challenges in end to end tracking and closure of these ser...
Categories:
Keywords:
