- Krungsri Consumer adopted agile development approach to implement robotic process automation across business lines
- The project resulted in 85% increase in productivity
- It brought reduction of 5,000 man-hours per month equivalent to 30 head count and reduced errors
Bangkok May 31st 2019–Krungsri Consumer and Kofax were awarded Best Process Automation Initiative, Application or Programme at Thailand Financial Technology Innovation Awards Programme 2019. The awards ceremony was held in conjunction with The Future of Finance Summit, the foremost annual meeting for decision makers in the financial services industry in the Asia Pacific region, held at the Shangri-La, Bangkok on May 31st 2019.
Standing from left: Neeti Aggarwal, Senior Manager Research, The Asian Banker; Lisa Patvivatsiri, Senior Vice President, Krungsri Consumer; Mayank Nawani, Sales Manager- Financial Services, Asia, Kofax; David Gyori, International Resource Director, The Asian Banker; Richard Hartung, International Resource Director, The Asian Banker.
Krungsri Consumer adopted agile development approach to implement robotic process automation across business lines.
With the objective of improving customer experience as well as improving its own business efficiency, Krungsri Consumer adopted the ‘bottom-up’ approach in assessment of processes and their selection for automation. Different business units submitted 300 processes, of which the bank selected 24 process for the first phase and implemented robotic process automation (RPA) on Kofax platform. The bank adopted an agile approach for development and spent 3-4 weeks for development d...
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- Krungsri Consumer adopted agile development approach to implement robotic process automation across business lines
- The project resulted in 85% increase in productivity
- It brought reduction of 5,000 man-hours per month equivalent to 30 head count and reduced errors
Bangkok May 31st 2019–Krungsri Consumer and Kofax were awarded Best Process Automation Initiative, Application or Programme at Thailand Financial Technology Innovation Awards Programme 2019. The awards ceremony was held in conjunction with The Future of Finance Summit, the foremost annual meeting for decision makers in the financial services industry in the Asia Pacific region, held at the Shangri-La, Bangkok on May 31st 2019.
Standing from left: Neeti Aggarwal, Senior Manager Research, The Asian Banker; Lisa Patvivatsiri, Senior Vice President, Krungsri Consumer; Mayank Nawani, Sales Manager- Financial Services, Asia, Kofax; David Gyori, International Resource Director, The Asian Banker; Richard Hartung, International Resource Director, The Asian Banker.
Krungsri Consumer adopted agile development approach to implement robotic process automation across business lines.
With the objective of improving customer experience as well as improving its own business efficiency, Krungsri Consumer adopted the ‘bottom-up’ approach in assessment of processes and their selection for automation. Different business units submitted 300 processes, of which the bank selected 24 process for the first phase and implemented robotic process automation (RPA) on Kofax platform. The bank adopted an agile approach for development and spent 3-4 weeks for development d...
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