• BIBD solidified its position as a leader of core retail banking services and financial inclusion
• Launched BIBD NEXGEN, contributing to creation of the local digital ecosystem
• Focused on service design and channel delivery to improve customer experience

Dubai, March 21st, 2019 - BIBD was awarded Best Retail Bank in Brunei at The Asian Banker International Excellence in Retail Financial Awards 2019. The awards ceremony was held in conjunction withThe Excellence in Retail Financial Services Convention 2019at Conrad Dubai, U.A.E on March 21st, 2019.

BIBD solidified its position as a leader of core retail banking services and financial inclusion

Leveraging its superior market share, BIBD’s strategy to promote a culture of strong savings and financial literacy was spearheaded by strengthening its retail deposit franchise, which already holds over half of all domestic jurisdiction’s deposit. An attractive proposition offering better rates of interests and higher returns relative to standard savings account saw the launch of ‘Aspirasi’. Blending digital with cultural transformation through the launch of an all-digital platform, the bank in 2018 delivered ‘many firsts’ across remittance and payments and initiated ecosystem partnerships to migrate Brunei into a cashless society whilst gradually deashing the economy. Through a slew of initiatives aimed at improving customer experience, the bank was able to improve its Net Promoter Score of 17% versus negative growth from competitors who scored an average of minus 9%.

Launched BIBD NEXGEN, contributing to creation of the local digital ecosystem

Continuing to scale up digitally, BIBD launched NEXGEN, which allowed it to extend a personalised push servic...

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• BIBD solidified its position as a leader of core retail banking services and financial inclusion
• Launched BIBD NEXGEN, contributing to creation of the local digital ecosystem
• Focused on service design and channel delivery to improve customer experience

Dubai, March 21st, 2019 - BIBD was awarded Best Retail Bank in Brunei at The Asian Banker International Excellence in Retail Financial Awards 2019. The awards ceremony was held in conjunction withThe Excellence in Retail Financial Services Convention 2019at Conrad Dubai, U.A.E on March 21st, 2019.

BIBD solidified its position as a leader of core retail banking services and financial inclusion

Leveraging its superior market share, BIBD’s strategy to promote a culture of strong savings and financial literacy was spearheaded by strengthening its retail deposit franchise, which already holds over half of all domestic jurisdiction’s deposit. An attractive proposition offering better rates of interests and higher returns relative to standard savings account saw the launch of ‘Aspirasi’. Blending digital with cultural transformation through the launch of an all-digital platform, the bank in 2018 delivered ‘many firsts’ across remittance and payments and initiated ecosystem partnerships to migrate Brunei into a cashless society whilst gradually deashing the economy. Through a slew of initiatives aimed at improving customer experience, the bank was able to improve its Net Promoter Score of 17% versus negative growth from competitors who scored an average of minus 9%.

Launched BIBD NEXGEN, contributing to creation of the local digital ecosystem

Continuing to scale up digitally, BIBD launched NEXGEN, which allowed it to extend a personalised push servic...

Categories:

Keywords: