April 08, 2019 | The Asian Banker
- ICICI Bankposted a strong retail financial franchise in 2018
- Digitisation to automate workflow processes and improve customer service
- Advanced solutions to improve its services and power frictionless experience
Dubai, March 21st, 2019 - ICICI Bank was awarded Best Retail Bank in India at The Asian Banker International Excellence in Retail Financial Awards 2019. The awards ceremony was held in conjunction withThe Excellence in Retail Financial Services Convention 2019at Conrad Dubai, U.A.E on March 21st, 2019.
In the picture: John Holder, Chief Technologist, Realities Centre; Richard Hartung, Member of the InternationalAdvisory Council; Spiros Margaris, Founder, Margaris Ventures; Girish Sehgal, Head of Wealth Management and Vikash Sharma, General Managerand Regional Head – Middle East & Africa, ICICI Bank
ICICI Bankposted a strong retail franchise in 2018
ICICI Bank grew its retail portfolio by over 20% year-on-year, increasing its share of retail loans in total bank loans by almost 5%. The bank also reported a significantly higher return-on-equity than its peers, while maintaining a relatively low cost-to-income ratio. Owing to its fast pace of digitisation, the bank has also seen a growth of digitally active customers by over 30% year-on-year, as well as an increase in volume of digital transactions by almost 60% from 2017.
Digitisation to automate workflow processes and improve customer service
To make significant improvements in customer experience, the bank uses an AI-powered chatbot with nearly 90% success ...
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