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National Bank of Ras Al-Khaimah and Infosys Finacle awarded the Best Digital Transformation Initiative, Application or Programme in the Middle East at The Asian Banker Financial Technology Innovation Middle East and Africa Awards Programme 2019


May 07, 2019 | The Asian Banker
  • RakBank implemented a new digital banking platform for an integrated and seamless customer experience across digital channels
  • The system facilitated the bank to offer innovative services and instant overseas remittances with biometric based customer on-boarding in three minutes.
  • The system increased digital logins by 25%, digital transactions by 27% and mobile banking application logins by 110%.

 Dubai March 21st 2019–National Bank of Ras Al-Khaimah (RakBank) and Infosys Finacle were awarded the Best Digital Transformation Initiative, Application or Programme in the Middle East at The Asian Banker Financial Technology Innovation Middle East and Africa Awards Programme 2019.The awards ceremony was held in conjunction with The Excellence in Retail Financial Services Convention 2019at Conrad Dubai, U.A.E on March 21st 2019.

National-Bank-RakBank

 RakBank implemented a new digital banking platform for an integrated and seamless customer experience across digital channels

RAKBANK implemented a new digital banking solution enabled by Finacle Digital Engagement Hub towards a seamless and consistent banking experience across digital channels. The bank was facing challenges in customer experience due to disparate systems across channels, different user interface and lack of uniformity andoutdated legacy mobile banking application.The bank revamped the digital channels with comprehensive new features with centralised channel rules enabling it to launch new channels and products faster. The customers can now navigate seamlessly across channels without losing the transaction context.

The system facilitated the bank to offer innovative ...

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