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Ping An Bank awarded Best Frictionless Omni Channel Integration for 2019


April 19, 2019 | The Asian Banker
  • Ping An Bank’s Omni Channel Integration boost user experience and service efficiency
  • The bank enhanced retail business development through innovative operation model
  • The bank built lifestyle ecosystems to fulfil clients’ requirement

 

Dubai,March 21st, 2019 - Ping An Bank was awarded the Best Frictionless Omni Channel Integration for 2019 at The Asian Banker International Excellence in Retail Financial Awards 2019. The awards ceremony was held in conjunction withThe Excellence in Retail Financial Services Convention 2019at Conrad Dubai, U.A.E on March 21st2019.

PingAn

Standing from left: John Holder, Chief Technologist, Realities Centre London; Representative from Ping An Bank; Richard Hartung, International Resource Director, The Asian Banker

 

Ping An Bank’s Omni Channel Integration boost user experience and service efficiency

Ping An Bank formed the leading intelligent operation tool through technology, and integrated physical branches and online banking, WeChat, and remote customer service. It breaks the time and space constraints of banking services and offers quality products and services to clients in a unified manner. For example, “smart counter” supported more than 90% of non-cash business, and most of transactions can be finished with “one-click” on the mobile banking APP.

The bank has enhanced retail business development through an innovative operation model

Ping An Bank pioneered the combination of streamlined mode for hardware and software. At the same time, it promoted the upgrading of hardware and software through innovation of an intelligent platfor...

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