Articles and opinions by Neeti Aggarwal
CIMB tests acceptance of chatbots in Malaysia
Inspired by social media and messaging platforms, CIMB Bank launched a chat-based virtual assistant targeted to facilitate a conversation-based and personalised banking experience through an app.
Banks must stop living in the past
Disruption and disintermediation from new market players are forcing banks to realise the urgency of rethinking futuristic strategic models and redesigning processes towards frictionless customer journey.
ICOs – From “bubble” to the future of fundraising?
Spurt in initial coin offerings over the last two years, with start-ups raising millions in minutes, have raised excitement and regulatory attention amidst fear of “bubble” and potential losses. This crowdfunding mechanism is still evolving towards more maturity, transparency and stronger market players.
How robots are changing the face of banking
Robotics, enabled by artificial intelligence and machine learning, is proving to be a game changer that can bring unique operational efficiencies to the financial services industry.