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Articles and opinions by Neeti Aggarwal

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Emirates NBD leverages on virtual assistant for phone banking optimisation
Date: Nov 15, 2018   |   Author: Chris Kapfer and Neeti Aggarwal | Case Study
While steering the calls, Eva reduced incorrect routing by 73% and has also resulted in overall 50% reduction in the time taken to digitally serve a customer as compared to IVR.
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Financial innovation showcase focuses on frictionless customer journey
Date: Oct 16, 2018   |   Author: Neeti Aggarwal | Post Event Report
Eight fintech companies presented emerging innovations at the Beijing Financial Innovation Showcase and Competition, where Rubique Technologies emerged as the final winner
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Cybercrime costs, security measures escalate as hackers get more creative
Date: Oct 12, 2018   |   Author: Neeti Aggarwal | Research Note
Losses from cybercrime has increased sharply as ransomware incidents soar, ‘cybercrime as a service’ provides greater access and new threats emerge, forcing banks to implement multilayered and stronger technology enabled IT risk and security frameworks.
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China CITIC Bank International leverages new integrated treasury platform to drive expansion and compliance
Date: Mar 12, 2018   |   Author: Neeti Aggarwal | Co-published article
China CITIC Bank International redesigned its treasury and capital markets systems to improve operating efficiency, provide stronger risk management, address current and future regulatory challenges and improve new products’ time to market.
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Greater need to mitigate security threats in an interconnected world
Date: Feb 21, 2018   |   Author: Neeti Aggarwal | Interviews
Kevin Gillick, executive director of GlobalPlatform, a non-profit standard for secure digital services and devices, shares his views on how security and technology priorities are changing and what should be done in today’s interconnected world
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What can we learn from the recent cybersecurity incidents?
Date: Jan 30, 2018   |   Author: Neeti Aggarwal | Research Note
Cyber-threats have become increasingly complex, inflicting high monetary and reputational damages to institutions that, despite various measures, are forced to plan “catch up” to the advanced technology of criminals. As regulators expand advisories, the institutions now need stronger multi-layered cyber-resilient initiatives.
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VietinBank: Rebuilding the technology foundation for future growth
Date: Jan 26, 2018   |   Author: Neeti Aggarwal | Interviews
Leading the technology transformation in VietinBank, Tran Cong Quynh Lan, the bank’s deputy general director, explains the changes in its technology infrastructure and challenges it faced in the transformation process
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CMB experiments with emerging technologies and social media channels to boost credit card business
Date: Dec 07, 2017   |   Author: Neeti Aggarwal | Co-published
China Merchants Bank utilised emerging new technologies - artificial intelligence, biometrics and big data, integrated with social media channels, with the aim to improve customer experience and boost its credit card business growth.