Articles and opinions by Richard Hartung
Singapore goes more digital through NETS QR code
Network for Electronic Transfers (Singapore) (NETS) looks to “take out as much cash as possible” as the company partners with seven banks in the country in launching a unified digital payment platform for NETS Quick Response (QR) code payments.
Bots deliver better customer experience
As retail banks look at how to deliver an even better customer experience, while also bringing down expenses and improving efficiency, chatbots are becoming an increasingly popular option for adding high value at a low cost.
How digitisation powers DBS to profitability
While much of the focus for quarterly results at DBS was on profits and non-performing loans, the impact of digitisation on expense reduction was striking and the bank’s plans for the next ten years pave the path towards even greater efficiency.