Login Subscribe
The Benchmarking Centre
Financial Technology
Scheduled Surveys and Bank Profiles
Vendors Directory & Selection
The Bank Technology Benchmarking and Diagnostics Service
Retail Finance Working Group
Transaction Banking Working Group
Risk & Regulation Working Group
Data & Analytics Working Group
List of Leading Practitioners


Articles and opinions by Richard Hartung

Profile Photo
Lu International's Wong: "Customising technology for markets draws in wealthy customers"
Date: Feb 14, 2019   |   Author: Richard Hartung | Interviews
Lu International is building an online wealth management platform, Lu Global, that leverages technology from China yet is tailored specifically for Asians outside of China.
Profile Photo
Remittances and FX services – how banks are trying to crawl back these businesses from MTOs
Date: Jan 31, 2019   |   Author: Richard Hartung | Research Note
Given that remittances are so lucrative in so many markets in Asia, and that new competitors are offering faster and cheaper services, banks will need to develop new models if they want to keep their customers.
Profile Photo
Standard Chartered's Gorriz and Kundu: "Delivering digital solutions in 5 seconds"
Date: Jan 30, 2019   |   Author: Richard Hartung | Interviews
Customised services, leveraging augmented intelligence and delivered quickly, are essential for meeting the needs of consumers and corporates alike
Profile Photo
Saxo Bank uses AI to deliver insights to traders and consumers
Date: Jan 24, 2019   |   Author: Richard Hartung | Interviews
Going beyond its roots in trading, Saxo Bank is launching a new investment platform that promises consumers better returns at a lower cost
Profile Photo
Silent Eight’s Markiewicz: "Costs force fighting fraud to shift from people to AI"
Date: Jan 10, 2019   |   Author: Richard Hartung | Interviews
Silent Eight CEO Martin Markiewicz sees AI as a way for banks to arm themselves with better weapons to prevent financial crime
Profile Photo
Grab grows financial inclusion and its payments impact across Southeast Asia
Date: Jan 09, 2019   |   Author: Richard Hartung | Interviews
Grab’s key objectives going forward include driving increased acceptance of e-wallets, adding more big brand names to the rewards programme, and developing a lower-cost payments infrastructure.
Profile Photo
Retail financial services players poised to reap tangible benefits from AI
Date: Dec 06, 2018   |   Author: Richard Hartung | Research Note
Artificial intelligence (AI) is set to transform retail banking, impacting the customer journey from acquisition on through to retention.
Profile Photo
Consumers want speed – A leading-edge user experience is key to onboarding success
Date: Dec 04, 2018   |   Author: Richard Hartung | Research Note
The bank onboarding process should be fast, as the most fundamental attribute of an exceptional account opening experience is speed