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Articles and opinions by Richard Hartung

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Digital transformation - An existential reality or incremental change?
Date: Aug 10, 2018   |   Author: Richard Hartung | Proceedings Report
The annual heads of retail finance dialogue discussed key issues impacting institutions’ digitalisation journey and what it takes to be successful in their digital transformation
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A voice-led future – Banking with “Alexa” and similar services become mainstream
Date: Jun 07, 2018   |   Author: Richard Hartung | Research Note
Chatbots are another example of relatively low-cost advancements in artificial intelligence adoption within the banking industry. These computer programmes are designed to conduct live chats to resolve common queries and carry out specific tasks; and they are proving to be popular among customers.
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ICICI Bank’s Balakrishnan: “Going digital doesn’t mean giving away money”
Date: May 04, 2018   |   Author: Richard Hartung | Interviews
Madhivanan Balakrishnan, chief technology and digital officer, ICICI Bank, explains the impact of going digital on branch banking, how robotic process automation improves internal processes, and the bank’s digital plans.
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Data and digital are the new success factors in wealth management
Date: Mar 06, 2018   |   Author: Richard Hartung | Research Note
Long a bastion of personalised service by relationship managers, the wealth management sector is undergoing a transformation as clients demand better service and as digital delivery enables new models. Wealth management firms need to combine “high-tech” with “high-touch” to stay ahead.
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Thanachart’s innovation builds higher auto loan profits in Thailand
Date: Feb 13, 2018   |   Author: Richard Hartung | Case Study
While the automobile loan market in Thailand is highly competitive, Thanachart Bank has taken nearly one-third of the market. Other banks are seeking growth, though, with Krungsri Bank targeting a 25% market share by the end of 2017.
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Fidor Bank's Kröner: "Interacting socially is at the heart of our DNA"
Date: Dec 14, 2017   |   Author: Richard Hartung | Interviews
Matthias Kröner, founder and chief executive officer of Fidor Bank, shares its plans for growth in Asia as the bank enters Singapore, after building a successful business in Europe
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Singapore goes more digital through NETS QR code
Date: Dec 13, 2017   |   Author: Richard Hartung | Round Up
Network for Electronic Transfers (Singapore) (NETS) looks to “take out as much cash as possible” as the company partners with seven banks in the country in launching a unified digital payment platform for NETS Quick Response (QR) code payments.
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BNY Mellon’s Brown: “We force our teams to think we need collaboration”
Date: Nov 25, 2017   |   Author: Richard Hartung | Interviews
Hans Brown, head of client technology solutions - Asia Pacific, BNY Mellon, talks about the bank’s approach on innovation and how its newest Singapore lab helps solve real institutional problems