Login Subscribe
The Benchmarking Centre
Financial Technology
Scheduled Surveys and Bank Profiles
Vendors Directory & Selection
The Bank Technology Benchmarking and Diagnostics Service
Retail Finance Working Group
Transaction Banking Working Group
Risk & Regulation Working Group
Data & Analytics Working Group
List of Leading Practitioners


Articles and opinions by Chris Kapfer

Profile Photo
Branch decline continues across markets in the Middle East, Asia Pacific and Africa
Date: Nov 28, 2019   |   Author: Chris Kapfer | Research Note
Customers make decisions on primary banking relationship based on assumed needs for multiple network point convenience, even though they may patronise one point most often. In the debate over the role and future of bank branches, ultimately the only opinion that counts is the consumer’s.
Profile Photo
Banks continue to hold the commercial strings in Vietnam’s rapidly developing payments landscape
Date: Oct 18, 2019   |   Author: Chris Kapfer | Datafiles
Vietnam is likely to emerge as a significant consumer-driven market, placing it in the Asian consuming class of Indonesia and the Philippines with a gross domestic product (GDP) per capita between $2,800-$3,500 by 2020, in which mass automobile ownership takes off.
Profile Photo
Vietnam’s retail loan market to reach $145 billion by 2020
Date: Sep 19, 2019   |   Author: Chris Kapfer | Research Note
Between 2019 to 2022, banks will launch full digital banking blueprints, making more structural changes at the back office to tap fully into a rapidly growing consumer banking market
Profile Photo
Will Australian consumers ditch their big bank relationships in the face of new digital banks?
Date: Aug 27, 2019   |   Author: Chris Kapfer | Datafiles
Big four banks to tidy up various messes coming from renewed pressure from regulators
Profile Photo
LINE aims to realise its financial services ambitions with ‘Life on LINE’
Date: Aug 07, 2019   |   Author: Chris Kapfer | News Update
The Japan-based messaging app shares its vision to the world during the recently-concluded LINE Conference 2019: To grow from a mere messaging app into a full-fledged lifestyle platform, which will cover all the needs of its users
Profile Photo
NuBank one of the fastest growing digital banks in South America
Date: Aug 06, 2019   |   Author: Chris Kapfer | News Analysis
Within six years, Nubank reached the 12 million customer mark, becoming the sixth largest financial institution in Brazil in terms of customer numbers
Profile Photo
How sustainable is the e-wallet business in the Philippines?
Date: Aug 01, 2019   |   Author: Chris Kapfer | Research Note
With the seemingly accelerating adoption of e-wallets, GCash, PayMaya and Grab vie for a large piece of the e-wallet pie but must first confront issues involving cash-in, activation and economic sustainability to stay in the business.
Profile Photo
Number of digital platform outages in Australia rose sharply in 2018
Date: Jul 22, 2019   |   Author: Chris Kapfer | Research Note
Sharp rise in electronic payment incidents in Australia resulted in substantial customer disruption in 2018.