Our researches and analysis on Branch Banking

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SCB's Huen: "We still have room to get a more meaningful market share than what…

Mary Huen, Standard Chartered Bank’s chief executive officer for Hong Kong, discusses the bank's transformation journey and how it is rebuilding its domestic and regional business.

     
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CCB’s Yu: “Defining the new role of the branch for the young”

Yu Jingbo, executive vice president in charge of channel and operation management of China Construction Bank, talks about transforming the functions of bank branches in the future.

     
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How digitisation powers DBS to profitability

While much of the focus for quarterly results at DBS was on profits and non-performing loans, the impact of digitisation on expense reduction was striking and the bank’s plans for the next ten years pave the path towards even greater efficiency.

     
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DBS – Preparing for a digital future

DBS Group’s retail and wealth business has been accelerating income generation since 2013. However, the bank continues to face an uphill struggle with some of its overseas retail markets.

     
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Digital transformation powers profitability in branch banking

While many financial institutions in emerging markets are trying to strike the right balance between their physical footprints and digital presence, leading banks in mature markets are proving that digital transformation can boost profitability…

     
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Enabling seamless customer experience through digital transformation of channels

Shashank Luthra, director of digital transformation, and James Cronk, director of financial services of Cisco, discuss how banks can evolve their customer service with digital enablement to create a seamless omni-channel experience.

     
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Bank of Ayudhya improves customer experience through branch automation

Bank of Ayudhya recently embarked on a multi-year strategic business transformation initiative, including a branch improvement project, which aims to simplify processes and reduce system errors.

     
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Krung Thai Bank: From government to private deposits

State enterprises form one of the largest customer segments of Krung Thai Bank. But this does not confine the bank, as it enters the nongovernment retail deposit market driven by a mix of competitive pricing and products, process innovation,…