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Our researches and analysis on Innovation

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Memoirs of a Citibank technology warrior - How the bank built the CORE (Part…

There is much to learn from Ajit Kanagasundram, former managing director, technology, Asia Pacific at Citibank, who built the bank's global card processing capability from Singapore. This four-part series will reveal his insights into the…

     
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Banks explore and experiment with new technologies in building for the future

This year, SIBOS focused the industry's attention on the future of banking and the various technologies and new players paving the way for efficiency, transparency and better customer experience. As institutions relook at their business…

     
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On the way to the first fintech bank

Vladislav Solodkiy, managing partner at Life.SREDA, a Singapore-based financial technology (fintech) venture capital firm, shares his thoughts on the establishment of fintech banks and its difference from traditional banks.

     
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Improving customer experience and reviewing business models

New players and technologies continue to drive change in the transaction banking space in Asia Pacific, causing incumbent banks to focus more on improving customer experience and reviewing existing business models.

     
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JD Finance’s Chen: “I serve financial institutions, not do financial services”

Shengqiang Chen, chief executive officer of JD Finance, the financial subsidiary of JD.com, one of the largest e-commerce companies in China, discusses the company’s relationship with banks and retailers, how it has evolved as a financial…

     
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An unrelenting lack of normality

The annual Asian Banker 500 largest banks ranking does not only measure and track the numerical changes in asset size but also the fundamental transformation of these institutions as they confront an unprecedented level of disruption on…

     
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CIMB tests acceptance of chatbots in Malaysia

Inspired by social media and messaging platforms, CIMB Bank launched a chat-based virtual assistant targeted to facilitate a conversation-based and personalised banking experience through an app.

     
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Are Thai banks prepared for the next phase in digital competition?

The last four years have been considered the worst for Thai banks in retail banking. Despite a meagre income and loan growth, banks have been working hard to improve operating efficiencies, re-balance portfolios, and build digital platforms…