--> --> --> --> --> --> -->

Our researches and analysis on Retail Banking

Profile Photo
Crowdlending tries to make its mark in Asia Pacific

While crowdlending in Asia Pacific shows early promise, its fate will be dictated by how regulators and banks respond to the challenges they pose.

     
Profile Photo
Mobile is transforming the money culture and lives in Bangladesh

Nazmul Karim Chowdhury, Senior Vice President and Head of Brand at City Bank, Bangladesh, describes how cautious optimism toward mobile financial services is slowly permeating Bangladesh society, from institutions to rural areas.

     
Profile Photo
East and West African banks close gap with regional industry leaders in South…

Innovations emerging from East and West African banking hubs are enabling the sector to take a lead in reaching Africa’s unbanked population but much remains to be done.

     
Profile Photo
Democratisation of banking services puts focus on relationships over products

Banks face high costs of maintaining extensive branch networks while having their market share eroded by the ever-growing presence of payments solutions companies and mobile operators providing low-cost alternatives.

     
Profile Photo
Banks need to leverage their superior product knowledge to stay relevant

The industry has to look beyond growing their market presence through traditional brick-and-mortar branches by exploring new channels like mobile banking and agency collaborations.

     
Profile Photo
Adding value to data a key challenge in a multi-channel world

Social media, coupled with data analytics, gives a more complete picture of the customer but banks face the challenge of having to make sense of masses of unstructured information.

     
Profile Photo
Interview: “We’re more of a customer-driven wholesale bank that acquires and…

Alex Thursby, group CEO of NBAD, highlights the importance of liquidity as he discusses the bank’s new customer-focused strategy.

     
Profile Photo
The problem is not adoption but use of technology

Mobile banking in Saudi Arabia is still growing and its development is contingent upon customer needs, as the actual number of mobile transactions is low.