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Our researches and analysis on Retail Banking

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Emirates NBD: New mobile services enhance customer ease and experience

Emirates NBD’s efforts towards digitisation have enabled customers to bank with more ease through new account propositions. From Shake n’ Save to Fitness and other new mobile based applications, the bank is putting itself at the forefront…

     
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Interview: “Transforming the relationship concept is based on the very real…

Petri Nikkilä, executive vice president and head of strategy and segments at Nordea Bank, discusses how the bank is leveraging technology to strategically transform the relationship banking concept.

     
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The rise of APIs in retail banking

Financial institutions are starting to use APIs to create important linkages between their products and services and their customers and important third party value providers. Early movers to stand to gain mindshare of both customers and…

     
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P2P lending: Collaboration will be the key to success

Fintech, the latest buzzword in the peer-to-peer lending sector, has carved a niche for itself in a short span of time. As banks tighten their seat belts for the new-age disruption, they are showing strong affinity towards collaboration…

     
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New competitors are catalysts for growth in mobile payments

Mobile payments are expected to surge in the next few years, driven by technology and analytics. However, banks are facing tough challenges from non-bank competitors offering more attractive services.

     
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DBS – Preparing for a digital future

DBS Group’s retail and wealth business has been accelerating income generation since 2013. However, the bank continues to face an uphill struggle with some of its overseas retail markets.

     
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Credit card payment loses ground in more markets

Credit card issuance and usage wane as digital and mobile payments increase in popularity.

     
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Digital transformation powers profitability in branch banking

While many financial institutions in emerging markets are trying to strike the right balance between their physical footprints and digital presence, leading banks in mature markets are proving that digital transformation can boost profitability…