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Our researches and analysis on Technology & Operations

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Blockchain - Moving from hype to reality

Investments and interest in distributed ledger technology have been rising rapidly as new use cases emerge to harness its potential. The technology is nonetheless still at an early stage with many hurdles to cross, possibly five to seven…

     
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"We marry analytics with our products"

Dennis Tan, head of consumer financial services at OCBC, shares how the bank is leveraging its data analytics and digital capabilities to increase productivity and efficiency amid tough competition in Singapore.

     
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"Regulators have ‘upped their game’ in ways that would have been considered…

Serdar Güner, director of supervision at the Dubai Financial Services Authority, in a speech during The Future of Finance, Middle East and Africa 2017, discussed how the regulator is facilitating innovation amidst the changes happening…

     
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PayMaya serves the unbanked in the Philippines through the mobile app

Access to mobile banking in the Philippines remains exclusive and conventional despite a high mobile phone penetration rate. PayMaya is enjoying some success in penetrating the mobile banking space by reaching out to the "unbanked" segment,…

     
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Making digital banking a profit centre

An Hyo Ryul, general manager of retail business development at Shinhan Bank, believes the newly launched mobile-based digital banking platform Sunny Bank will allow the bank to digitalise more retail banking assets, effectively monetise…

     
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More banks are investing in new technologies to improve customer experience

2016 saw a rapid progress in disruptive technologies bringing a paradigm shift in the thought process of institutions towards technology adoption and transformation. What will be the top technology priorities and trends in the banking industry…

     
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Hard and fast rules

With more than 70% of Southeast Asia being unbanked, fintech possesses tremendous potential to widen financial inclusion and spur economies. Advances in the industry mean more people and companies have the ability to save, borrow and transact.…

     
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The five superpowers of data

Paul Cobban, chief operating officer, technology and operations at DBS Bank, describes the technologies that are making a big impact to the financial services industry.