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Our researches and analysis on Technology & Operations

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Memoirs of a Citibank technology warrior - The global cards project (Part 2…

There is much to learn from Ajit Kanagasundram, former managing director, technology, Asia Pacific at Citibank, who built the bank's global card processing capability from Singapore. This four-part series will reveal his insights into the…

     
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Memoirs of a Citibank technology warrior - How the bank built the CORE (Part…

There is much to learn from Ajit Kanagasundram, former managing director, technology, Asia Pacific at Citibank, who built the bank's global card processing capability from Singapore. This four-part series will reveal his insights into the…

     
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Alibaba’s Singles' Day records $25 billion in sales with “New Retail” strategy

With an increased focus on customer engagement and omnichannel experience, Alibaba integrated its ”New Retail” strategy to blur the boundaries between offline and online shopping.

     
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Banks explore and experiment with new technologies in building for the future

This year, SIBOS focused the industry's attention on the future of banking and the various technologies and new players paving the way for efficiency, transparency and better customer experience. As institutions relook at their business…

     
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On the way to the first fintech bank

Vladislav Solodkiy, managing partner at Life.SREDA, a Singapore-based financial technology (fintech) venture capital firm, shares his thoughts on the establishment of fintech banks and its difference from traditional banks.

     
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Hanfor’s Han: “Without the ability to manage your people, you can’t outrun your…

Xueyuan Han, chairman of Hanfor Holdings, shares how the company started its core businesses, the products and services it offers, and the role that financial technology plays in transforming the organisation.

     
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Improving customer experience and reviewing business models

New players and technologies continue to drive change in the transaction banking space in Asia Pacific, causing incumbent banks to focus more on improving customer experience and reviewing existing business models.

     
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Continuous focus on technology investment, operational excellence and customer…

With the entry of financial technology disruptors, banks in Asia Pacific are putting greater focus on technology and operational excellence to enhance customer service and the overall transaction banking experience.