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Our researches and analysis on Technology & Operations

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BankBazaar’s Kalra: “Marketplaces are moving deeper into the value chain”

Recently appointed chief executive officer of BankBazaar International, Vipin Kalra, shares his views on emerging trends, changing operating models in the financial services industry, and key challenges, as he drives the international expansion…

     
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Paytm Payments Bank's Satti: "Create new use cases and innovate to grow"

Renu Satti, chief executive officer of newly launched Paytm Payments Bank, discusses the impact of demonetisation and regulations on cashless transaction in India, the bank’s role in serving the unbanked consumers, and driving digital transformation…

     
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Banks must stop living in the past

Disruption and disintermediation from new market players are forcing banks to realise the urgency of rethinking futuristic strategic models and redesigning processes towards frictionless customer journey.

     
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Rethink the customer to build the bank of the future

This year’s annual leadership dialogue was held in conjunction with the inaugural The Future of Finance Summit to discuss how new business models and technology are disrupting and transforming the industry.

     
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CBA’s Rajasingham: “IoT and AI will create self-sustaining market places with…

Dilan Rajasingham, head of emerging technology at Commonwealth Bank of Australia, discusses the bank's venture into the internet of things (IoT) and its consequences for the financial services industry.

     
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SCB's Huen: "We still have room to get a more meaningful market share than what…

Mary Huen, Standard Chartered Bank’s chief executive officer for Hong Kong, discusses the bank's transformation journey and how it is rebuilding its domestic and regional business.

     
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Chatbots must become "smarter" for banks

Banks are looking at "smarter" chatbots to deliver better customer experience, while also bringing down expenses and improving efficiency.

     
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Bots deliver better customer experience

As retail banks look at how to deliver an even better customer experience, while also bringing down expenses and improving efficiency, chatbots are becoming an increasingly popular option for adding high value at a low cost.