Our researches and analysis on Co-published

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Mainstreaming small and medium enterprises into the Philippines’ formal financial…

Acknowledging the disconnect between available credit and the underserved small and medium enterprise (SME) market, the Development Bank of the Philippines (DBP) ventured into serving highly risky market segments through its Sustainable…

     
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Do Security Bank's streamlined solutions address customer pain points

To alleviate customers from the hassles of banking, Security Bank launched a pro-customer product, shifted from being operations-centric to being sales-oriented, and streamlined its processes.

     
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CMB experiments with emerging technologies and social media channels to boost…

China Merchants Bank utilised emerging new technologies - artificial intelligence, biometrics and big data, integrated with social media channels, with the aim to improve customer experience and boost its credit card business growth.

     
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CIMB tests acceptance of chatbots in Malaysia

Inspired by social media and messaging platforms, CIMB Bank launched a chat-based virtual assistant targeted to facilitate a conversation-based and personalised banking experience through an app.

     
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video: Promoting an omni-channel experience

Cisco believes that the right digital strategy will pave way for a convenient, personalised and secure experience for banking customers through an omni-channel experience.

     
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Building a comprehensive cyber security framework for the digital era

As the financial services industry embraces digital transformation, it faces new cyber security challenges that require banks to adopt a holistic cyber security framework.

     
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Enabling seamless customer experience through digital transformation of channels

Shashank Luthra, director of digital transformation, and James Cronk, director of financial services of Cisco, discuss how banks can evolve their customer service with digital enablement to create a seamless omni-channel experience.

     
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Striving for enhanced customer service and customer satisfaction

Bank Muscat’s new phone banking platform with enhanced functionalities and customer recognition has brought about better customer service and satisfaction. The project won the award for “Best Self Service Banking Project in the Middle East”…