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Innovation
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Data, Research Notes, Reports, Discussion Slides, Proceedings Reports and Comments

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The five superpowers of data

Paul Cobban, chief operating officer, technology and operations at DBS Bank, describes the technologies that are making a big impact to the financial services industry.

     
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How robots are changing the face of banking

Robotics, enabled by artificial intelligence and machine learning, is proving to be a game changer that can bring unique operational efficiencies to the financial services industry.

     
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The rise of APIs in retail banking

Financial institutions are starting to use APIs to create important linkages between their products and services and their customers and important third party value providers. Early movers to stand to gain mindshare of both customers and…

     
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Enabling seamless customer experience through digital transformation of channels

Shashank Luthra, director of digital transformation, and James Cronk, director of financial services of Cisco, discuss how banks can evolve their customer service with digital enablement to create a seamless omni-channel experience.