Banks can do more to provide global solutions to facilitate standardisation and automation of routine cash and treasury management processes, and enable collaboration across business units to increase corporates’ finance performance

As retail banks look at how to deliver an even better customer experience, while also bringing down expenses and improving efficiency, chatbots are becoming an increasingly popular option for adding high value at a low cost.

Banks are looking at "smarter" chatbots to deliver better customer experience, while also bringing down expenses and improving efficiency.

Simon Paris, global head of strategic industries at SAP, discusses emerging technology trends and banks' approach to technology transformation in a competitive marketplace.