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Articles and opinions by Chris Kapfer. Click here for profile.

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Nominations are in for Digital Finance Leader of the Year 2024

TAB Global’s annual Digital Finance Leader of the Year award recognises one outstanding individual reshaping finance through innovation and inclusion

     
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ZA Bank targets underserved markets in HongKong to grow cross-border payments

Wilson Chen, ZA Bank’s director of business in the Greater Bay Area, discusses the bank's success, fueled by its customer-centric approach, competitive rates, and cross-border financial services expansion plans.

     
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Hyper-personalisation is changing the banking experience

The banking industry is using AI and data strategies to meet customer preferences focusing on digital culture, secure operations, and partnerships to overcome challenges and cultivate customer-centricity

     
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BDO Trust aims to transform savers to investors

BDO Trust and Investments Group head Rafael Ayuste Jr discussed the investment bank’s efforts to increase its retail investor base, and the growth of its personal equity and retirement account

     
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UnionBank’s Citi acquisition grows retail assets to $7.1 billion in 2022

Citi’s choice of UnionBank to take over its assets in the Philippines was based on the latter’s first-mover footprint in digitalisation, ability to integrate at speed, soft skills in organisational culture, and its approach to assimilating…

     
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Next-gen customer experience will be instant, interactive and interconnected

In this RadioFinance session, industry experts discussed trends and technologies enabling the next level of customer experience

     
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BCA, blu and Dana top consumer votes for best financial institutions in Indonesia

Indonesians voted BCA as the Most Recommended Retail Bank, followed by blu as the Best Digital-only Bank and Dana as the Most Recommended Platform in the 2023 BankQuality™ Consumer Survey

     
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FSTB’s Joseph Chan: “Hong Kong will remain the family office hub in Asia”

Hong Kong has started to regain its position as Asia’s wealth management hub despite the devastating economic impact of the COVID-19 pandemic and a fall in assets under management