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Articles and opinions by Farrah Brake. Click here for profile.

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Interview: “If you get the service right, everything will fall into place"

Ambition and discipline are the key values driving Abu Dhabi Commercial Bank’s reversal from loss to profitability under Group CEO Ala'a Eraiqat.

     
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Proactive—The new buzzword in the transformation at the Central Bank of the…

The Governor of the Central Bank of the United Arab Emirates, His Excellency Mubarak Rashed Al Mansoori discusses the transformation of the UAE Central Bank under its new Medium-Term Plan. Among others, the Central Bank will focus on SMEs…

     
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East and West African banks close gap with regional industry leaders in South…

Innovations emerging from East and West African banking hubs are enabling the sector to take a lead in reaching Africa’s unbanked population but much remains to be done.

     
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Democratisation of banking services puts focus on relationships over products

Banks face high costs of maintaining extensive branch networks while having their market share eroded by the ever-growing presence of payments solutions companies and mobile operators providing low-cost alternatives.

     
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Interview: “We’re businessmen and entrepreneurs at heart”

Mashreq Bank CEO Abdul Aziz Al Ghurair talks about his focus on innovation, support of SMEs, and customer centricity; and the bank’s emphasis on growth within the Gulf Cooperation Council.

     
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Banks need to leverage their superior product knowledge to stay relevant

The industry has to look beyond growing their market presence through traditional brick-and-mortar branches by exploring new channels like mobile banking and agency collaborations.

     
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Adding value to data a key challenge in a multi-channel world

Social media, coupled with data analytics, gives a more complete picture of the customer but banks face the challenge of having to make sense of masses of unstructured information.

     
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The problem is not adoption but use of technology

Mobile banking in Saudi Arabia is still growing and its development is contingent upon customer needs, as the actual number of mobile transactions is low.