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Articles and opinions by Neeti Aggarwal. Click here for profile.

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ICICI’s Jha: “We approach customers as ‘One Bank’ with the entire bouquet of…

ICICI Bank reported significant business growth in the first half of FY 2023-24, with increases in operating income and net profit driven by strong credit expansion

     
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FIs must race to scale and advance AI capabilities

Banks have been investing in AI over the last few years, focusing on specific use cases. They must now scale AI across their business processes and incorporate emerging advancements in GenAI.

     
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Banks shift to microservices and modernise core for agility

Banks increasingly focus on modernising technology architecture and ‘hollow’ their core systems to address the challenges of legacy systems and meet the evolving business needs, agility, scale, for future growth.

     
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Industry adopts holistic risk management and zero-trust as cyber threats escalate

Even as regulators become more stringent, the financial industry continues to grapple with cyber attacks and fraud, according to experts who shared their strategies in a TABInsights survey

     
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Fintech funding plunges as investors tighten purse strings

Investors’ risk appetite and fondness for fintechs have cooled, leading to a 42% drop in global funding and 57% drop in APAC funding in the first half of this year

     
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Mox’s product expansion and technology initiatives increase customer base

David Walker, chief data, security and innovation officer at Mox, shared strategic product and technology developments for growth that may see profit by 2024

     
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Banks must embrace emerging developments in conversational AI to elevate customer…

Banks have implemented chatbots for operational efficiency and improved customer access, but new AI capabilities expose key gaps in contextual and cognitive capabilities of current bots

     
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AI adoption continues at pace with evolution of infrastructure

While some banks have increased the use of AI in personalising services, marketing and risk management, legacy systems struggle to leverage and scale it effectively, and financial institutions must rethink technology frameworks to move…