Financial Technology Working Group

This global ranking reviews more than 100 financial institutions across 26 key markets, tracking the digital user base between 2015 and 2019.

FI Category Coverage Financial Institution # digital users 2015 (mn) # digital users 2016 (mn) # digital users 2017 (mn) # digital users 2018 (mn) # digital users 2019 (mn) Digital Status
PlatformGlobalAlipay2704507901000active (mobile)
PlatformGlobalWeChat Pay260400800900eactive (mobile)
PlatformGlobalMastercard761782812874registered cards
PlatformGlobalVISA563728745781registered cards
Financial GroupChinaPingAnGroup242346436538registered
Commercial BankChinaICBC190240282313registered (mobile)
Commercial BankChinaCCB183223266310registered (mobile)
PlatformGlobalPayPal179197229267277 (Marchactive
Commercial BankChinaABC140169206257registered (mobile)
PlatformGlobalApple Pay1545127252383 (Marchactive
PlatformIndiaPaytm Bank180 (May)350 (May)registered
InsuranceChinaZhong An Insurance481400350 (June)registered
Platform ASEANGrab139160 (June)registered
Commercial BankChinaBank of China8094115140registered (mobile)
Platform ASEANGo Jek108app downloads
PlatformGlobalZalo30 (May)100 (May)registered
Neo-BankChinaWebank1960100registered  
Commercial BankChinaCMB28425670registered (mobile)
PlatformGlobalKlarna45>60 registered
PlatformIndonesiaOVO 60registered
PlatformMulti RegionalRazer60 (June)registered
Commercial BankIndiaState Bank of India28.233.742.954.760.5 (Marcregistered
PlatformGlobalSamsung Pay3.018.034.051.0registered
Commercial BankChinaPing An Bank19.036.042.051.0 (Juneregistered (mobile)
Commercial BankUSJP Morgan Chase39.243.846.749.3active
PlatformMulti RegionalLINE Pay10.040.048.3active (mobile)
PlatformChinaLufax18.328.433.040.040.4 (Marcregistered
PlatformIndiaGoogle Pay2439active
Digital-only BankGlobalING Group34.535.837.438.4registered
Commercial BankChinaChina CITIC Bank13202736.7registered (mobile)
Commercial BankUSBank of America3132.934.936.337.3 (Juneactive
PlatformChina/Hong KongWelab29e18e35registered (mobile)
PlatformJapanLINE Pay30 (May)34.8e36 (June)active
Commercial BankMulti RegionalSantander16.620.925.432.033.6 (Marcregistered
Commercial BankUSWells Fargo26.027.428.129.230 (June)active
Commercial BankGlobalCitibank21.424.029.030 (March)active
PlatformUSZelle15.827.4e35.7eregistered
Commercial BankMulti RegionalBBVA1518.122.627.228.4 (Marcregistered
Platform GlobalCoinbase5.015.027.030 (June )registered
PlatformIndonesiaLinkAja25 (Tcash)30 (May)registered
Commercial BankIndiaICICI14161823eregistered
PlatformUSVenmo17.322.9e27.4eregistered
Commercial BankIndonesiaBRI15.318.5022.7registered (mobile)
Commercial BankUS/CanadaCitibank15.017.018.019.0 (Marcactive
Commercial BankUKLoyds 11.512.413.415.7daily active
PlatformThailandTrueMoney1.04.010.015.0 (July20eregistered
PlatformPhilippinersGcash1e3.05.015.020.0(June)registered
Commercial BankBrazilBradesco (Group)7.513.0 (June14.5 (June16.4 J(Junactive
Commercial BankKoreaShinhan Bank10.011.612.814.0registered (mobile)
PlatformMulti RegionalM-PESA89.211.812.9registered
Digital-only BankAustraliaING Direct8.99.711.412.5registered
Neo-BankChinaMybank2.85.712.3registered
Neo-BankChinaBaixinBank by Baidu12.0registered
Commercial BankBrazilSantander4.46.0e8.611.412.3 (Marcregistered
Commercial BankUKBarclays6.99.510.111.0active
Commercial BankKoreaHana KEB6.16.88.410.1registered (mobile)
Commercial BankThailandKasikornbank2.64.67.310.0registered (mobile)
PlatformVietnamMoMo0.82.1e5.010(Oct)registered
PlatformUSSquare6.99.5e11.8eregistered
Digital-only BankGermany/AustriaING DIBA8.58.89.19.5eregistered
Commercial BankThailandSiam Commercial Bank2.5 (June)7 (June)9.09.5 (June)registered
Commercial BankAfricaEcobank2.08.7registerd (mobile)
Commercial BankItalyIntesa Sanpaolo5.36.2e7.38.3multi-channel
Neo-BankKoreaKakao Bank4.97.98.5 (Februregistered
Commercial BankTurkeyGaranti Bank44.85.97.3registered
Neo-BankJapanRakuten Bank5.76.27.0registered
Commercial BankAustralia/NZCBA5.8 (June)6.2 (June)6.7active
Commercial BankCanadaRBC6.02 (June6.5 (June)active
Commercial BankUKRBS3.54.25.56.0active (mobile)
Commercial BankIndonesiaCIMB Niaga1.82.73.86.0registered (mobile)
Commercial BankSpain/PortugalCaixa Group5.1 (Sept)5.5 (Sept)5.8 (Sept)6.3 (Augusactive (12 months cy
Commercial BankUKSantander3.75.05.55.7 (Marchregistered
Commercial BankMalaysiaMaybank3.7e4.55.25.5 (Marchactive
PlatformMulti RegionalTransferwise2.0 (March5.06.0 (Marchregistered
Commercial BankMalaysiaCIMB 3.44.14.9registered
Commercial BankAustraliaWestpac4.2 (Sept)4.5 (Sept)4.8 (Sept)4.9 (Marchactive
Commercial BankSpainSantander3.24.85.1 (Marchregistered
Commercial BankJapanMUFJ4.54.7registerd (internet)
Commercial BankNigeriaGuaranty Trust Bank1.93.14.6USSD users
Digital-only BankAustraliaUBank3.5 (Feb)3.7e4.0 (June)registered
PlatformMulti RegionalWorldRemit24registered
Commercial BankAustraliaANZ2.93.03.53.7active
PlatformMalaysiaBoost3.5registered
Digital-only BankJapanJibun Bank2.12.52.83.4registered
Digital-only BankJapanSBI Sumishin Net Bank3.13.2registered
Commercial-BankAustraliaSuncorp2.63.2registered
PlatformThailandRabbit LINE Pay3.1 (June)6.0 (June)monthly active
Digital-only BankFranceHello Bank! 2.93.0registered
Neo-BankMulti RegionalRevolut1.03.07 (Sept)registered
Commercial BankIndonesiaBNI0.51.43.0registered (mobile)
Commercial BankSingapore/HKDBS1.92.22.52.9active (12 months cy
PlatformTaiwanLINE Pay2.9 (June)6.3 (June)active
Commercial BankMexicoSantander1.952.93.2 (Marchregistered
Commercial BankSouth AfricaFirst National Bank1.82.8active (mobile)
PlatformAustraliaLinkTree2.8 (July)registered
Commercial BankVietnam Vietcombank0.80.92.6registered (mobile)
Neo-BankBrazilNU Bank2.5 (Sept)8 (July)debit accounts
Commercial BankMalaysiaPublic Bank 0.791.461.982.4registered (internet
Commercial BankIndonesiaMandiri2.02.722.302.4registered (mobile)
Commercial BankPolandSantander2.12.22.4 (Marchregistered
Commercial BankVietnamLienViet Post Bank1.72.2registerd (mobile)
Commercial BankPolandmbank1.92.15 (Juneregistered
Commercial BankSwedenSwedBank1.71.92.02.1active
Neo-BankUSMarcus2.1registered
Platform GlobalAfterpay2.0 (June)4.6 (June)active
Neo-BankUSChime0.752.0 (Sept)5.0 (Sept)registered
Neo-BankEurozoneN260.1 (Jan)0.7 (Aug)2.03.5 (June)registered
Digital-only BankIndiaDigibank12.0 (Marchregistered
Digital-only BankFranceBoursorama 0.81.0e1.31.71.9 (June)registered
Digital-only BankUSAlly Bank1.11.21.41.71.9 (June)registered
PlatformChinaYirendai 0.180.601.31.6investors
Commercial BankVietnamBIDV0.350.811.5registered (mobile)
Commercial BankVietnamVPBank0.290.581.3registered
Commercial BankNigeriaFirst Bank of Nigeria0.050.390.891.2e1.4 (Marchregistered (mobile e
PlatformIndiaWhatsUp Pay1.0test users
Digital-only BankSpainimaginBank 1.0active (mobile)
Neo-BankUKMonzo1.0 (Sept)3.0 (Sept)registered
Neo-BankBrazilBanco Inter Brazil0.381 (Sept)registered
Neo-BankFranceNickel 0.30 (May)0.91 (May)1.31 (Juneregistered
PlatformMulti RegionalPaysend1.0 (July)registered
Commercial BankUSSantander0.810.890.91 (Marcregistered
Neo-BankUSAspiration0.9 (June)registered
Digital-only BankUSBankMobile0.10.81 (June)active deposit accou
Commercial BankPortugalSantander0.560.730.76 (Marcregistered
Neo-BankBrazilBanco Original0.2320.5420.6 (Oct)2.0 (July)registered
Neo-BankIndonesiaJenius0.7 (July)registered
PlatformGlobalStripe>1 (Augustregistered
Neo-BankEurozoneMonese0.20.61 (March)registered
Neo-BankUKAtom Bank1 (March)registered
Digital-only BankIndonesiaDigibank by DBS0.46 (May)registered
Digital-only BankUSVaro by Bankcorp0.75e (Julregistered
Neo-BankVietnamTimo0.020.55e (Junregistered
Digital-only BankTaiwanRichart! 0.200.46registered
Neo-BankUKStarling Bank0.41.0eregistered
PlatformUKCurve0.3registered
Neo-BankUKMarcus 0.25 (Juneregistered
Digital-only BankVietnamYolo0.18registered
Neo-BankSpainBnext0.3 (July)active
Neo-BankUSMoven0.25 (Juneregistered
Digital-only BankCanadaEQ Bank 0.050.2 (Februregistered
PlatformSaudi ArabiaSTC Pay0.2 (Februregistered
Digital-only BankUAELiv 0.1 (May)registered
Neo-BankCanadaKOHO0.05 (Augu0.12 (May)registered
Digital-only BankAustraliaUp 0.02registered
Neo-BankUKTide0.085 (Junregistered
Commercial BankGlobalStandard Chartered36%40%45%49%active of retail bas
Commercial BankGlobalHSBC25%30%37%45%active of retail bas