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Bots deliver better customer experience
As retail banks look at how to deliver an even better customer experience, while also bringing down expenses and improving efficiency, chatbots are becoming an increasingly popular option for adding high value at a low cost.
Bitcoin exceeds expectations but risk spikes
Bitcoin took the finance services community by storm when it reached its highest price. However, as regulators set up rules on digital currencies, its status as a safe haven currency is now being questioned.
Vietnamese banks are playing a risky game
Economies of scale, profitability, and developing a comprehensive service proposition remain major challenges in Vietnam’s growing retail banking industry. A long-term sustainable future will depend on how banks execute a right risk-reward balance
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