Industry experts highlight the rapidly evolving technology requirements such as frictionless payments, stronger data intelligence and cyber resilience to meet customers’ expectations amid the unprecedented global crisis brought about by COVID-19
February 11, 2021 | Neeti Aggarwal- The pandemic forced institutions to strive for greater cost efficiency and agility
- The industry witnessed a proliferation of payment infrastructures and ecosystems
- Emerging technologies like AI harness data effectively for deeper insights
The world navigated uncharted waters in 2020. COVID-19 pandemic altered behavioural patterns. It not only accelerated the pace of digitisation but also highlighted the gaps in existing digital journeys. Rapid shifts towards contactless, real-time payments and digital transactions are reshaping business models. There is greater convergence of scalable and lean systems, stronger applications of data insights and wider ecosystems.
Sibos 2020 held digitally for the first time in November 2020 had an overarching theme - ‘Driving the evolution of smart finance.’
Accelerated digital and technology innovations to meet customer expectations
COVID-19 proved to be a catalyst in behavioural changes. The pandemic posed numerous challenges to institutions. The world shifted towards digital-first delivery, contactless payments and remote operations.
“The significant acceleration of digital has brought the future forward. The current changes redefine how the finance will look like and these changes are here to stay,” said Wissam Khoury, head of international at Finastra.
Institutions must re-imagine services while keeping in mind customers’ expectations. “The way Generation Z thinks about propositions, services and their consumption patterns will be very different,” insisted Shrey Rastogi, senior payments strategist at Temenos.
The pandemic forced institutions to strive for greater cost efficiency and agility. “It raised the question of technology. How do you become hyper-efficient in the way you deliver a business model that has been radically disrupted by the pandemic,” argued Kam Chana, product innovation director at ...
Categories:
Keywords:Technology, Payments, Data, Ai, Frictionless, Cybersecurity, Cross-Border Services, Api, Covid-19
Industry experts highlight the rapidly evolving technology requirements such as frictionless payments, stronger data intelligence and cyber resilience to meet customers’ expectations amid the unprecedented global crisis brought about by COVID-19
February 11, 2021 | Neeti Aggarwal- The pandemic forced institutions to strive for greater cost efficiency and agility
- The industry witnessed a proliferation of payment infrastructures and ecosystems
- Emerging technologies like AI harness data effectively for deeper insights
The world navigated uncharted waters in 2020. COVID-19 pandemic altered behavioural patterns. It not only accelerated the pace of digitisation but also highlighted the gaps in existing digital journeys. Rapid shifts towards contactless, real-time payments and digital transactions are reshaping business models. There is greater convergence of scalable and lean systems, stronger applications of data insights and wider ecosystems.
Sibos 2020 held digitally for the first time in November 2020 had an overarching theme - ‘Driving the evolution of smart finance.’
Accelerated digital and technology innovations to meet customer expectations
COVID-19 proved to be a catalyst in behavioural changes. The pandemic posed numerous challenges to institutions. The world shifted towards digital-first delivery, contactless payments and remote operations.
“The significant acceleration of digital has brought the future forward. The current changes redefine how the finance will look like and these changes are here to stay,” said Wissam Khoury, head of international at Finastra.
Institutions must re-imagine services while keeping in mind customers’ expectations. “The way Generation Z thinks about propositions, services and their consumption patterns will be very different,” insisted Shrey Rastogi, senior payments strategist at Temenos.
The pandemic forced institutions to strive for greater cost efficiency and agility. “It raised the question of technology. How do you become hyper-efficient in the way you deliver a business model that has been radically disrupted by the pandemic,” argued Kam Chana, product innovation director at ...
Categories:
Keywords:Technology, Payments, Data, Ai, Frictionless, Cybersecurity, Cross-Border Services, Api, Covid-19
