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We recently updated the following

Data, Research,  Reports, Discussion Slides, Proceedings, Interviews and Opinions

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SWIFT focuses on real-time payment at Sibos 2018
Date: Dec 07, 2018   |   Author: Siddharth Chandani | Post Event Report
This year, conversations at SIBOS centred on customer experience, co-creation, security, and technology resonating deeply with the event theme. As consumers and businesses migrate to the digital channels, financial services providers are mapping their own transformational journeys to drive service innovation
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Retail financial services players poised to reap tangible benefits from AI
Date: Dec 06, 2018   |   Author: Richard Hartung | Research Note
Artificial intelligence (AI) is set to transform retail banking, impacting the customer journey from acquisition on through to retention.
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Zopa gears up for launch of digital bank
Date: Dec 05, 2018   |   Author: Foo Boon Ping | Interviews
At the Digital Finance Leadership Programme in London, Jaidev Janardana, CEO of UK-based peerto-peer lender Zopa talked about the technology and credit risk management expertise that differentiate the company and its plans to launch a digital bank
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Consumers want speed – A leading-edge user experience is key to onboarding success
Date: Dec 04, 2018   |   Author: Richard Hartung | Research Note
The bank onboarding process should be fast, as the most fundamental attribute of an exceptional account opening experience is speed
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Innovative LED lights on cards drive volume at Taishin
Date: Dec 04, 2018   |   Author: Richard Hartung | Case Study
Taishin @GoGo is the fastest growing card in Taiwan. The bank issued 200,000 cards within the first 18 months.